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Our help page
contains answers to the most commonly-asked questions about the tour train.
Chances are that the answer to your question can be found here, but if you are unable to find the answer you need
please
email us.
  » Will we be seated together? All seating is automatically pre-assigned at the time of booking, and all passengers in a reservation are seated together as a group. If you wish to be seated with another party that has aleady made a booking, you must let us know their reservation number when you make your booking and we will do our best to try and seat you together. » How long is the tour? How far do we travel? Most tours boarding in Orangeville are 3 hours in duration. The tour travels about 74km. Tours from other boarding points will vary. » What route does the tour take? Tours travel along a route that was completed in 1879, known as the Credit Valley Railway. The rail line travels from Orangeville south through the Hills of Headwaters region, through the Caledon Hills and the Forks of the Credit Provincial Park, then through the Peel Plains region to Brampton and on to Streetsville in Mississauga. Passenger tours travel as far south as Snelgrove in north Brampton. Our busy freight service connects Orangeville and Brampton with the Canadian Pacific Railway main line in Streetsville. » What speed does the train travel? An advantage of our train is that we are able to slow down at the most scenic areas to offer you the best viewing opportunities. Our average speed will be under 30 mph or 50kph, making it a true travel experience. » What is included with my ticket? Your trip on the Credit Valley Explorer includes meal service at your seat (when booked), interpretive commentary, souvenir route guide, complimentary refreshments served throughout the tour and pre-assigned seating. » Are children welcome on the train? Children are welcome on the train, however the tour duration may be a little long for younger children to remain seated. » Can I bring my pet? Pets are not permitted aboard the train. » Is the train wheelchair accessible? Handicapped access is limited due to the steep stairs and narrow aisle ways aboard the coaches. The tour is not recommended for mobility-impaired persons. » Are you able to handle special group requests? Customized itineraries can be arranged for special interest charter tours ranging from 68-200 guests. Group bookings are also welcome; special fares are available for organized tour groups of 25 or more passengers on most scheduled tours. Please email us for further details on group and charter tours. » Are there special fares for seniors? All of our adult prices are applicable to all individuals 13 years old and above. » Can we board in Brampton? Occasional special event tours depart from Brampton, however regularly scheduled tours do not depart from this location at this time. » Where do the tours depart from? Unless otherwise indicated in a tour description, all tours are round-trip and depart from Orangeville. » Is food available aboard the train? Most tours include meal service with selections made at the time of booking, including vegetarian (not-meat) and gluten-free options on lunch tours. Complimentary refreshments are included on all tours, and bar service is available to all passengers with meal service. Liqour laws prohibit personal alcohol aboard the train. » Are special meal selections available? All tours offer a vegetarian (non-meat) meal option. Meal selections for your tour are indicated during the reservation process. Due to space and catering equipment limitations aboard the train, we offer a fixed menu only. » Is there a smoking section on the train? Federal regulations prohibit smoking onboard the train at any time. The train normally makes a rest stop about half-way through the tour where passengers may disembark to smoke. » How do I make reservations for the tour? Reservations may be made on-line using the "Find A Tour" box on the home page, or by phone at 1-888-346-0046. Visa and MasterCard are accepted for payment of reservations. |
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